CHICAGO, December 9, 2021 / PRNewswire / – Mutare, Inc. (Mutare), a leading innovator of enterprise solutions that is reinventing the way businesses communicate, today announces an important evolutionary step that advances the capabilities of its flagship solution improvement of the voice network, Mutare voice traffic filter. Formerly known as Mutare Voice Spam Filter, this revolutionary technology creates a barrier at the edge of the voice network, diverting and removing unwanted, harmful and harmful traffic (phone calls). By removing dangerous and disruptive calls before they infiltrate the network, businesses benefit from an immediate and continued positive impact, including reduced cybersecurity risks, improved network reliability, and increased workforce productivity. of work. Additionally, customer service and support organizations, as well as contact centers using the Mutare voice traffic filter, report improved customer experience (CX) and high overall customer satisfaction (CSAT).
Cyber security is widely recognized as a top business priority, and organizations across industries across the globe are now making significant investments in the people, policies and technology infrastructure tasked with protecting and defending against an ever-changing spectrum. of threat vectors. The voice network, however, is largely under-protected. While there are effective cybersecurity applications designed to protect voice infrastructure hardware and software, most organizations have limited means to secure the actual voice traffic that traverses these same networks.
“The business, through the company’s phone system, is regularly attacked,” says French Chuck, director of growth at Mutare. “Almost every day, we chat with business executives, cybersecurity professionals and IT managers who are just unaware of the problem and the impact of unwanted voice traffic. Most of the cybersecurity measures for the voice channel are directed to the technical infrastructure, while the calls in and out of this infrastructure are almost completely unchecked! It is not surprising that the voice network has now become a preferred avenue for cybercriminal intrusions. “
As the first enterprise voice application developer to launch an enterprise-class solution to remove malicious and harmful calls from corporate networks, Mutare continues to maintain a strong product roadmap that includes additions and improvements. powerful added to its voice traffic filtering solution. With the latest version (3.3 – October 2021) The system incorporates five layers of filtering protection, including the application of STIR / SHAKEN data analysis, a massive proprietary dynamic database filter, Spoof Radar spoofing storm detection, a voice CAPTCHA fail-safe and a custom rules engine that now includes the ability to suppress unwanted / potentially damaging calls from both and outgoing call traffic. Essentially, Mutare Voice Traffic Filter is a 5 layer voice traffic firewall.
Unwanted voice traffic comes in ever-changing forms, including robocalls, fraudulent calls, spam calls, direct malicious calls, TDoS attacks, vishing, smishing, and social engineering. Mutare is committed to lifting the veil on the negative business impacts that unwanted traffic inflicts on business operations, data security and employee safety. To this end, Mutare has led significant research and development towards a major upgrade of free and paid voice traffic ratings. These detailed and personalized reports are based on an analysis of the customer / company’s incoming call recordings and, if you opt for the Proof of Concept paid trial, the on-site application of the full voice traffic filtering engine. , to reveal the share of their voice traffic. is made up of unwanted calls and the impact of that bad traffic on the organization’s cybersecurity risk, network reliability, and workforce performance. Mutare has further increased the value of its assessments by incorporating key metrics from the FAIR Institute’s FAIR model, a corporate security framework.
“Unwanted voice traffic in the business is a big and costly problem that gets worse by the day,” says French. “Our customers recognize this potentially devastating threat. Armed with the Mutare voice traffic filter, every organization can protect its business, its data, its employees and, ultimately, its institutional destiny.
For three decades, Mutare has empowered organizations to reinvent a better way to connect. Today, with our transformative digital voice and text messaging solutions, we make communications with colleagues, customers and prospects simple, secure and efficient. And that means more time and less stress for your employees, a more positive experience for your customers, and better results for your organization. Our forward-looking leadership team is made up of dedicated, focused and experienced individuals who care about transforming business communications and improving the lives of others. Ultimately, we are committed to making a difference for all of our stakeholders – team members, customers, partners and communities. We are agents of change.
Director of Growth
SOURCE Mutare, Inc.